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The winder is a beautiful example of craftmanship. The bad news is that it developed a problem after just 3 days of use. The GOOD NEWS is that the customer service I received was excellent.
The original winder was on back order and unavailable. However, working with the Customer Service Department we selected a different winder and the exchange was effortless. Steinhauser even paid shipping on the replacement and the return of the original winder. I can't say enough good things about the service after the sale.
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